The insured, the beneficiary or the insured’s legal heir, please use the following channels:

1. Direct to the company

1.1 Visit our website at kpi.co.th select menu "General Claims”

1.2 If no access to our website, other channels are available as follows:

- Registered mail to Krungthai Panich Insurance Public Company Limited, Head Office, General Indemnity Department, 18 Fl., KPI Tower,

1122 New Petchaburi Road, Makkasan, Ratchathewi, Bangkok 10400

- Email

Accident and Health: aandh@kpi.co.th

Fire, Asset and Engineering: pandc@kpi.co.th

Travel: aandh@kpi.co.th

Marine and Transportation: pandc@kpi.co.th

- แจ้งเคลมผ่าน KPI Contact Center 0 2624 1111 (วันจันทร์ - วันศุกร์ เวลา 8:00 - 18:00 น.)

- แจ้งเคลมได้ที่ สำนักงานสาขา เคพีไอ ทั่วประเทศ

2. Via business alliance / agent / broker

2.1 Via Krungthai Bank PLC (Valid only the insurance policy purchased at Krungthai Bank)

2.2 Via our business alliances

2.3 Via our representative, broker, financial institution

3. Outsource or Third Party Claim Administrator

Valid only the insurance policy that the company has signed partners of contract with

Total permanent disability/dismemberment benefit

1. Claim forms prescribed by the company (or fill claim data on Website)

2. Copy of the insured person's ID card

3. Copy of medical report or written note from physician

4. Copy of proof of total permanent disability/dismemberment certificate

5. Copy of the first page of Bank passbook / Prompt pay

6. Additional documents as require (eg.Current photos as proof of the conditions, medical records, name change certificate)

Death benefit

1. Claim forms prescribed by the company (or fill claim data on Website)

2. A copy of death certificate

3. Copy of Police report

4. Copy of Autopsy report , Post mortem report

5. Copy of the insured person's ID card

6. Copy of household registration with Death stamp

7. Additional documents as require ( eg.Copy of medical report or written note from physician, CT Brain )

Document of beneficiary / legal heir

1. Copy of household registration

2. Copy of the beneficiary / heir's ID card

3. Copy of Marriage certificate

4. Copy of birth certificate

5. Copies of proof of beneficiary / legal heir ( issued by court or district ) Beneficiary of the indemnity in case of the insured’s death, A legal heir verification documents, An executor appointment letter and Support documents for the executor’s application

6. Copy of the first page of Bank passbook

Medical Benefit

1. Claim forms prescribed by the company (or fill claim data on Website)

2. Medical Bills/Receipt (Original copy) need to be submitted for reimbursement claim.

3. Copy of medical report or written notes from physician / Medical summary

4. Copy of Invoice of medical charge details

5. Copy of the insured person's ID card

6. Copy of the first page of Bank passbook / Prompt pay

7. Additional documents as require ( eg.Copy of medical report or written note from physician, CT Brain )

Income compensation Claim

1. Claim forms prescribed by the company (or fill claim data on Website)

2. A copy of medical bill or receipt

3. A copy of doctor certificate with date and duration of the treatment

4. A copy of ID card

5. Copy of the first page of Bank passbook / Prompt pay

6. Other documents for additional claim i.e., a copy of police report, medical history etc.

A person

1. A claim form (can download from our website, no need if apply through website)

2. A copy of the insured’s house registration

3. A copy of the insured’s ID card

A legal entity

1. A claim form, please specify the damaged assets and the total sum, signed by the authorized person with the company’s seal

2. A copy the insured’s premise

3. A copy of the authorized person’s ID card

4. A certificate of incorporation, signed by the authorized person with the company’s seal

5. Other documents depending on the type of the damaged assets, please contact us for further details

Primary required documents

1. A claim form for i-Insure (no need if apply via website)

2. A copy of e-ticket

3. A copy of invoice / receipt showing the ticket’s price and insurance premium

4. A copy of passport / ID card

Additional documents depending on each type of the claim

1. Personal accident

1.1 A certified copy of the death certificate

1.2 A certified copy of the police report

1.3 A certified copy of ID card and house registration of the insured

1.4 A certified copy of the autopsy report

1.5 A certified copy of ID card and house registration of the beneficiary

1.6 A certified copy of doctor letter to confirm the total disability or dismemberment or the disabled‘s ID card (in case of total disability and dismemberment)

2. Medical expense due to the accident

2.1 Doctor report or doctor certificate with details of the major symptoms, medical examination and treatment

2.2 The original receipt with details of the expenses

3. Travel cancellation (air ticket claim)

3.1 Doctor report or doctor certificate with details of the major symptoms, medical examination and treatment that have prevented the insured from travelling

3.2 A certified copy of the death certificate in case of death

3.3 The original receipt with details of expenses relating to travelling

3.4 A copy of the birth certificate, marriage certificate or other documents that are legally binding in case of spouse, heir or relatives.

4. Flight delay

4.1 Boarding Pass

5. Loss of baggage or personal belongings

5.1 Property Irregularity Report or Police Report in case of robbery

5.2 Photos of loss items

5.3 Receipt or proof of purchase, repair cost quotation of the damaged items

5.4 Baggage Tag or check-in baggage slip from the airline

6. Shortened travel period due to accident or sickness

6.1 Doctor report or doctor certificate with details of the major symptoms, medical examination and treatment that have prevented the insured from travelling

6.2 A certified copy of the death certificate in case of death

6.3 The original receipt with details of expenses relating to travelling

6.4 A copy of the birth certificate, marriage certificate or other documents that are legally binding in case of spouse, heir or relatives.

6.5 A copy of the flight change expense from the airline including boarding pass

6.6 A copy of other airline’s return ticket expense with boarding pass

Indemnity claim form for asset insurance and other documents separated by type of damages

1. Hull Claim

1.1 An indemnity claim letter

1.2 The original hull policy

1.3 Incidental and damage report

1.4 The hull inspection report and the latest maintenance report before the accident

1.5 The recommendation report from the repair company and the repair cost quotation (if applicable)

1.6 Other supporting documents

2. Cargo Claim

2.1 An indemnity claim letter

2.2 The original cargo policy

2.3 Bill of Lading, Commercial Invoice, Purchase Order, Money Transfer

2.4 Letter of Protest from the insured to other parties who are responsible for the damages i.e., transportation company

2.5 Loading and Discharging Survey Report

2.6 Stowage Plan and Layout

2.7 Shipping & Handling conditions, Packaging Standards & Measurements

2.8 Goods receiving standards/ Quality Assurance for goods receiving

3. Transportation Claim

3.1 An indemnity claim letter

3.2 The original Inland Transit Policy

3.3 Bill of Lading, Commercial Invoice, Invoice, Purchase Order, Receipt

3.4 Police Report

3.5 Photos of damage goods and transportation truck

1. Examine the validity and accuracy of the documents

1.1 If required documents are present, the officer will present the indemnity claim for approval within 10 working days

1.2 If required documents are incomplete, additional documents will be requested through the insured/the insured’s heir or other sources i.e., bank, financial institution, broker, representative etc.

1.3 If medical report or other documents from hospital are needed, the officer can request them from the insured/ the insured’s heir or if the insured isn’t available and the disclosure agreement of medical history is present, the officer can request such documents directly from the hospital

1.4 In case of injury or death from murder or the involvement in a dispute and a police report is required to verify whether the insured was involved in the dispute

2. The approval process of the indemnity claim

If all required documents are present, the process of seeking approval for the claim will begin and the result will be informed within 10 working days

3. Settle the indemnity claim

บริษัทจะทำการชดใช้ค่าสินไหมทดแทนให้กับผู้รับผลประโยชน์ตามกรมธรรม์หรือผู้เอาประกันภัยภายใน 15 วัน นับแต่วันที่การตกลงเป็นที่ยุติและบริษัทได้รับเอกสารครบถ้วน